Shipping Policy

Service Area

JT's Shock Oil ships to the continental United States (lower 48 states) only. We do not currently ship to Alaska, Hawaii, U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.), APO/FPO/DPO military addresses, or international destinations.

If you attempt to enter a non-CONUS address at checkout, the order will not proceed. We apologize for any inconvenience and hope to expand our shipping area in the future.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days of payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.

You will receive a shipping confirmation email with tracking information once your order has been handed off to the carrier.

Shipping Rates

Shipping rates are calculated at checkout based on the number of bottles in your order. Our current flat-rate schedule for standard ground shipping is:

Orders of more than 4 bottles are packaged in multiple shipments. The rate continues to follow the same formula: each pair of bottles ships as one package at $7.99; a single remaining bottle ships as one package at $6.99.

Tuning Club Subscription Shipping

Tuning Club subscribers receive two full-size 4 oz bottles per month for seven months.

Shipping is not included in the $17.99 monthly subscription price. The customer's shipping charge is determined using the shipping address provided when the subscription is created. That shipping amount is then locked in for the duration of the 7-month subscription and is charged along with the $17.99 subscription payment each month.

The shipping charge appears as a separate line item on the customer's Stripe receipt/invoice.

Tuning Club shipping is currently available only within the continental United States (lower 48 states).

Because the monthly shipping amount is established from the original subscription shipping address, customers who need to change their shipping address during an active subscription should contact JT's Shock Oil before their next billing/shipping date rather than simply changing the address in their account.

Address changes during an active subscription may require review because a different destination can affect shipping cost. JT's Shock Oil will work with the customer to update the shipment appropriately.

Delivery Estimates

Once shipped, standard ground delivery typically takes 3–7 business days depending on your location relative to our Milwaukee, Wisconsin fulfillment location. Delivery times are estimates and are not guaranteed.

JT's Shock Oil is not responsible for carrier delays, weather events, or other circumstances outside our control that may affect delivery timing.

Order Tracking

Tracking information is emailed to you when your order ships. You can also view your order status and tracking details in your account dashboard under Order History.

Lost or Damaged Shipments

If your order arrives damaged or does not arrive within a reasonable time after the estimated delivery window, please contact us at [email protected] with your order number and a description of the issue. We will work with you to resolve the situation.

JT's Shock Oil is not liable for packages that are confirmed delivered by the carrier but reported missing by the customer. In such cases, we recommend filing a claim directly with the carrier.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. JT's Shock Oil is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your address after placing an order, contact us immediately at [email protected]. We will do our best to correct it before the order ships, but we cannot guarantee changes can be made once the order is in processing.